Service Requests

Clients can submit Service Requests directly through the portal when they need cleaning work outside the regular schedule.

Submitting a request (client)

1. Log in to the client portal
2. Go to Service Requests
3. Click New Request
4. Select: property, venue, request type, urgency
5. Add a description
6. Submit

The client receives an email confirmation with a reference number.

Handling requests (provider)

New requests appear in your Tasks section tagged as Reactive. To action:

1. Open the request
2. Assign a worker
3. Set a due date/time
4. The request automatically becomes a task

Request statuses

Status	Meaning
Submitted	Client submitted, awaiting action
In Progress	Worker assigned and working
Resolved	Task completed
Closed	Client confirmed resolution