Common Issues

Login issues

Problem: I did not receive a login link email.

• Check your spam / junk folder
• Add noreply@helpyard.ae to your safe senders list
• Ensure you are using the correct email address (the one your account was created with)
• Wait 1 minute and try requesting a new link
• See Login Problems for a full diagnosis guide

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Problem: My login link says “expired”.

• Links expire after 10 minutes. Click Request new link on the login page and use the new email immediately.

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Problem: I keep getting redirected back to the login page after clicking the link.

• Ensure cookies are enabled for app.helpyard.ae
• Try in a private / incognito window
• Clear your browser cache and cookies for this site
• If on a corporate network, a firewall may be blocking the auth callback — contact your IT team

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Tasks

Problem: A task is stuck as “Dispatched” and the worker says they never received it.

• Verify the worker’s email is correct under Workforce → [Worker] → Profile
• Resend the notification from Task → Actions → Resend Notification
• Check that the worker has browser notifications enabled for app.helpyard.ae

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Problem: I cannot assign a worker to a task.

• The worker must be assigned to the same property as the task
• Check under Workforce → [Worker] → Edit → Assigned Properties
• Add the property to the worker’s profile, then retry creating the task

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Problem: A worker cannot start a task — the QR scan is failing.

• Confirm the venue QR code is posted at the location and not damaged
• If the QR code is missing, a supervisor can manually check in the worker from Workforce → [Worker] → Attendance → Add Manual Entry
• Alternatively, disable QR check-in temporarily under Admin → Settings → Feature Flags

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Data

Problem: A property is not appearing in the dropdown when creating a task.

• The property may be archived. Go to Properties → Show Archived to restore it.
• The property may belong to a different organisation. Check under Admin → Organisations → [Org] → Properties.

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Problem: A worker is not appearing in the assignee dropdown for a task.

• The worker must be linked to the task’s property. Open the worker’s profile, click Edit, and add the property to Assigned Properties.
• The worker’s status may be Suspended or Inactive — check under Workforce → [Worker] → Profile.

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Problem: The client cannot see their properties in the portal.

• Confirm the Client Portal feature flag is enabled under Admin → Settings → Feature Flags
• Confirm the client user is linked to the correct client organisation
• Confirm the properties are linked to that organisation (check Properties → [Property] → Edit → Client)

Next step

Login Problems