Contact Support
If you cannot find the answer in this help centre, our support team is here to help.
How to reach us
In-app feedback
Click the feedback button (bottom-right of any page) to submit a bug report or feature request directly from the platform.
Email support
Send us a message at support@helpyard.ae. Include:
- Your email address and organisation name
- A description of the issue
- Steps to reproduce (if it is a bug)
- Screenshots if helpful
Response times
- Critical issues (can’t log in, data loss) — within 4 hours
- General queries — within 1 business day
- Feature requests — reviewed weekly
Before contacting support
Check these resources first:
- This help centre (use the search bar at the top)
- Common Issues
- Login Problems
Providing useful information
When submitting a support request, the more context you provide the faster we can help:
- Browser and version (Chrome, Safari, Firefox)
- Operating system
- Time and date the issue occurred
- Your user role (Admin, Provider, Client)